ORDER PROCESSING:

Please allow 1-3 business days for order processing. You can anticipate receiving an email notification within 1 day confirming that your order is en route. Domestic Shipping Orders are typically shipped within 2-3 business days. International shipping might take longer to arrive.

Please note that we do not take responsibility for delays caused by the shipping provider. In such instances, we do not accept returns solely based on shipping delays.

DOMESTIC AND INTERNATIONAL SHIPPING:

We currently provide shipping services to the United States (US), and we are working to expand our shipping coverage to more countries!

For destinations not listed above, please contact us for available shipping options. It’s important to note that we do not take responsibility for any import duties, shipping fees, or associated charges regarding not listed destinations.

If you’re utilizing calculated shipping rates, the shipping charges for your order will be computed and presented at checkout.

Your order may be subject to import duties and taxes, including VAT, which are levied once the shipment reaches your country. Any such charges are your responsibility as the customer, and Emilia Merz by Merz Fashion Wholesale LLC is not liable for them if applied.

REFUNDS, RETURNS, AND EXCHANGES:

Please review our Return Policy.

If your order arrives damaged, please notify us promptly at [email protected] with your order number and a photo showing the item’s condition. We handle these situations on a case-by-case basis but strive to find a satisfactory resolution.

For any further inquiries, please feel free to reach out to us through [email protected]!